More Than 500,000 People In England Were Pinged By NHS Test and Trace App In A Single Week

The number of people being pinged by the NHS app has hit record levels

3 min read15 July

Over half-a-million people in England were sent self-isolation alerts via the NHS Covid app in a single week, new stats reveal.

The latest figures released by the NHS show 520,194 people were contacted via the app and told to self-isolate between 1 July and 7 July.

It is the highest weekly figure since the app launched, and accounts for almost a sixth of all self-isolation pings since the start of the year.

The number of people told to self-isolate via the app has risen sharply in recent weeks, increasing from around 47,000 in early June.

The latest figures come amid a major surge in new cases across the UK. There are fears that the jump in requests for people to self-isolate could lead many to delete the app to avoid being told to self-isolate.

Under the current system, anyone who is identified through the app as having been in “close contact” with an infected person is instructed to self-isolate at home for ten days. It is not a legal requirement however, to either use the app, or to self-isolate if requested to via it. 

A computer algorithm is used to determine the “risk” posed to people who have spent more than 15 minutes within two metres of someone who has tested positive, including in the two days before they first showed symptoms.

Ministers have already promised that the rules will be relaxed next month, with those who have received two jabs being able to ignore the request unless they have symptoms of the illness.

But the change is not expected to come into force until 16 August, raising fears that millions could stop using the NHS technology after lockdown rules end on 19 July.

Other measures, such as reducing the sensitivity of the app, are also reportedly being considered to slash the number of people being told to self-isolate despite being at low risk.

But pubs, restaurants and employers have already warned they could be forced to close due to staff being pinged en-masse by the app as more people visit public spaces.

Meanwhile unions have warned some industries, such as car manufacturers, were already seeing high workplace absences due to the self-isolation rules.

Ministers and scientific advisers has stressed the importance of the app in tackling the virus, claiming earlier this month the app had resulted in 500,000 cases being detected.

Speaking on Thursday, communities secretary Robert Jenrick said he was “concerned” about the rising figures and insisted “further thought” was being given on how to improve the app.

He said: “We are concerned about absences as a result of being pinged, for example. That is one of the reasons why we do need to move to a more proportionate approach.”

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